Refund policy
At Biodance Pakistan, we want you to feel confident when shopping with us. We aim to provide authentic products, careful packaging, and a smooth customer experience.
Returns and refunds
Due to the nature of skincare products, we do not accept returns or exchanges for opened, used, or damaged-after-delivery items.
If you receive the wrong product, a damaged product, or an item with a delivery issue, please contact us within 24 hours of receiving your order so our team can review and assist you.
Eligible cases
- Wrong item delivered
- Product received in damaged condition
- Missing item in the order
Conditions for review
- The item must be unused and in original packaging
- You must share your order number
- You may be asked to provide clear photos or video of the package and product
- The issue must be reported within 24 hours of delivery
Non-returnable items
- Opened skincare products
- Used products
- Items damaged due to misuse or improper storage after delivery
- Change of mind after order delivery
Refund process
If your case is approved after review, we may offer one of the following depending on the situation:
- Replacement of the product
- Store credit
- Refund
Refund timelines may vary depending on the payment method and case review process.
Contact for support
For return or refund related support, contact us at info@biodance.com.pk or WhatsApp us at +92 339 4051141.